If it’s amazing, but unusable, is it still a cloud?

In Boston this week planning for the new fiscal year, I stayed in a brand new boutique hotel. So brand new that the price was well below any of the local chains, and they hadn’t worked out all of their kinks.

The look and comforts of the room was excellent: clean design furniture, Lavazza in-room coffee, great shower, fireplace, big fluffy towels, the works. It was a beautiful room, and no expense was spared in making guests comfortable in this small but luxurious place. But, then I had to use the room.

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