In Boston this week planning for the new fiscal year, I stayed in a brand new boutique hotel. So brand new that the price was well below any of the local chains, and they hadn’t worked out all of their kinks.
The look and comforts of the room was excellent: clean design furniture, Lavazza in-room coffee, great shower, fireplace, big fluffy towels, the works. It was a beautiful room, and no expense was spared in making guests comfortable in this small but luxurious place. But, then I had to use the room.
Hard wood floors made the room loud. The paint showed scuffs. There were light switches everywhere, and it took some playing to figure how to turn on the lights I wanted. The sink prevented the shower door from opening more than half-way. I had to move the pedestal holding the toilet paper to get to the toilet, and gave up figuring out to turn on the fireplace.
They spent a lot of money getting the best, but the room was ridiculously hard to live in.
If it’s amazing, but unusable, is it still a cloud?
When you’re building your cloud, how your customers are going to use it is an essential determination on your success. An amazing and extensively automated system is no guarantee of accolades beyond the academic. If you make your customer’s lives easier, they’ll come in droves.